Archive for March, 2013

Ranked Highest

Author: admin


Sam’s Club and scored highest among

retailers in the 2013 Tempkin Group ratings of customer

experience – tying with an 81% rating against the retailing

average of 74%. That average, by the way, was up from

71% the previous year.

Ace Hardware, Costco, Nordstrom, PetSmart, BJ’s

Wholesale, Dollar Tree, Walgreens and AutoZone filled

out the top 10. Of the 44 national retail chains included in

the survey, RadioShack ranked last for the third straight

year. And despite all of its hipness and hype,

Apple Store was next to last, based on Temkin’s

survey of 10,000 U.S. consumers.

For the wireless industry, TracFone topped

the customer survey for the third straight year,

although that was only a 66% rating, followed by

Verizon Wireless, Virgin Mobile, US Cellular

and Metro PCS. Three wireless companies

earned “poor” ratings for customer experience:

AT&T, Sprint and, in last place, T-Mobile.

The grocery store industry had the highest

average rating, 78%. Publix topped the list at

84%, followed by Trader Joe’s, Aldi, H.E.B. and Save-a-

Lot. Stop & Shop was last of the 16 chains ranked, with

Piggly Wiggly and Food Lion tied for next to last.

Chick-fil-A led the fast food industry at 82%, followed

by Dunkin’ Donuts, Sonic Drive-In, Little Caesar’s and

Subway. KFC was in last place of the 18 chains, just

behind McDonald’s.

The survey ranked consumer experience with 246

companies across 19 industries. The 10,000 customers

were asked to rate the companies for functional, accessible

and emotional elements of their experience.

Network News

Author: admin

The Following will be back for a second season on

FOX. The network announced the renewal after just six

airings, noting that the freshman drama is already the

number two broadcast drama and number three drama

overall this season in Live+7 ratings……FOX has picked

up comedy series New Girl, The Mindy Project and

Raising Hope for the 2013-2014 TV season. It will be the

third season for New Girl, second for Mindy and fourth

for Raising Hope……Vortexx on The CW, an affiliate of

Saban Brands, announced the addition

of The New Adventures of Nanoboy,

an Educational and Informational (E/I)

program, will make its way onto the kids

programming block this Saturday, March

9, with back-to-back at 7:00 am (ET).

Home improvement spending is

likely to grow by 4% in 2013, slightly slower than the 4.5%

rate for 2012. The housing recovery is

still in its early stages and the recovery will continue to

occur in fits and starts.

The slower growth rate projected for 2013 is due in large part to lower

disposable income for consumers this year because of

the expiration of the two year reduction

of Social Security payroll taxes.

This is the fourth straight year of growth

after three down years from 2007 through

2009, with the recovery beginning in 2010.

Home remodeling spending in 2013 is expected to

benefit from the improvement in home sales.

Existing home sales will be up 7.7%, while

new single-family home sales are forecast to 22%.

The biggest beneficiaries of increased home

improvement spending are The Home Depot and Lowe’s

which account for a little less than half of the $280 billion

market. Home Depot’s same store sales were up 4.6% in 2012,

while Lowe’s growth was only 1.4%.

Japanese brands, led by Lexus, once again dominated

Consumer Reports’ rankings of the best light vehicles on

the market. The brands that scored best on the magazine’s

report cards for 2013 were Lexus, with a score of 79 out of

100, followed by Subaru and Mazda, which each scored

a 76. Toyota, Acura, Honda and Scion rounded out the

top seven. The top-ranking European nameplate was

Germany’s Audi, ranked eighth. Cadillac, at 14th, had the

best showing of an American brand.

Toyota Motor Corp. landed three of the seven top spots

with its Lexus, Toyota and Scion brands.

Detroit car makers did not claim the top

spot in any vehicle segment. Consumer

Reports said the six lowest-rated brands

were Buick, Chrysler, Ford, Lincoln,

Jeep and Dodge.